Key Holder
I keep the studio running with excellence
Part-Time | 8-16 hours per week
Availability Expectations
To create exceptional guest experiences, we need our team available when our guests visit us most. Consistent availability during these peak times is an essential part of every role at Walls of Clay.
Our greatest staffing needs include:
- Friday closing shifts
- Saturdays (all day)
- Sundays (all day)
- Thursday evening workshops (occasional)
- School breaks, including Thanksgiving, Winter Break, Spring Break, and Summer Break
Position Summary
As a Key Holder, you’ll continue to create memorable guest experiences while taking on greater responsibility for the studio’s day-to-day operation. You’ll confidently open and close the studio, guide guests through every creative medium, solve problems, and help ensure each shift runs smoothly.
As the first step into leadership at Walls of Clay, you’ll lead by example, support your teammates, and take ownership of the overall success of each shift.
What Success Looks Like
- Guests are welcomed quickly and supported throughout their visit.
- The studio remains clean, organized, and guest-ready.
- Every guest receives a recommendation for a future visit.
- Opening, closing, cash handling, and daily procedures are completed accurately.
- You support teammates and model Walls of Clay’s core values.
What You’ll Do
Customer Experience
- Welcome every guest and confidently explain the creative process.
- Guide guests through pottery, glass fusing, candles, stoneware, handprints, and custom work.
- Lead birthday parties, workshops, and group events.
- Answer phones and assist with reservations and guest questions.
- Float the studio, anticipate guest needs, and encourage repeat visits.
- Recommend workshops, events, parties, and new products during the visit, checkout, and pottery pickup.
Keep the Studio Running Smoothly
- Open and close the studio independently.
- Maintain cash handling and POS accuracy.
- Keep the studio clean, stocked, and organized.
- Complete daily operational checklists.
- Follow safety, kiln, and studio procedures.
Physical Demands and Work Environment
This is an active, customer-facing position. While performing the essential functions of the role, employees may be required to:
- Stand, walk, and move throughout the studio for most of a shift, which may last approximately 4 to 6.5 hours.
- Frequently bend, stoop, reach, stretch, grasp, carry, and perform repetitive hand and arm movements.
- Frequently lift and carry items weighing up to 25 pounds and occasionally moving items weighing up to 50 pounds (glaze buckets, wood pallets).
- Occasionally use an approved step stool or small ladder to retrieve or store supplies.
- Communicate effectively with guests and team members in a busy customer-facing environment.
- Visually inspect pottery, glass, tools, labels, customer orders, and the studio environment with sufficient accuracy to perform the role safely.
- Work around pottery, clay, glass, glazes, cleaning products, kilns, Dremel tools, drills, and other studio equipment.
- Work primarily indoors at a moderate noise level, with occasional outdoor customer assistance.
- Work in or near a kiln room where temperatures may be elevated.
The physical demands and work environment described above represent those generally required to perform the essential functions of this position. Reasonable accommodations may be provided to qualified individuals with disabilities unless doing so would create an undue hardship.
Ready to Apply?
If this role sounds like a great fit and you’re excited about creating memorable experiences while growing with Walls of Clay, we’d love to hear from you.