At Walls of Clay, we are dedicated to fostering creativity, connection, and celebration. Our studio operates like a “creative” restaurant in terms of workflow and expectations, where exceptional customer service is our top priority. 

We strive to create a warm and welcoming atmosphere, providing instruction on how to use our supplies, recommendations and techniques when asked, and anticipating and fulfilling customer needs. 

Our team members are versatile and able to fluidly switch between roles such as host/hostess, server, dishwasher, busser, and expeditor. Training starts with front-of-house operations such as customer service, private events, and birthday parties, before moving on to back-of-house tasks such as glazing and kiln duties. We are Rockstars! 

Our ultimate goal is to build a loyal customer base that returns to Walls of Clay time and time again, just like patrons of their favorite restaurants.

We believe each employee contributes directly to the growth and success of Walls of Clay, LLC and we encourage employees to take pride in being a member of our team. Our commitment is to maintain an environment of relaxed fun, creativity, happiness and DIY success for our team and customers we serve.

OUR MISSION

To inspire moments of creativity, connectivity, and celebration for our customers.

OUR CORE VALUES

1. We are the HEROES. We advocate for our customers.
2. We promote KINDNESS; it always matters – no matter what.
3. We are FAIR, FLEXIBLE, and FUN in every interaction.

STUDIO ASSISTANT JOB DESCRIPTION
{Part-time | 8 – 15 hours/week **subject to change depending on the season.}

Customer Service: Sales

Sell | Upsell workshops, birthday parties, camps, field trips, private & semi-private events, promotions, custom artwork, and pottery-to-go.
Have a thorough understanding of our product offerings, studio hours, website, and studio policies as well as owner’s philosophy. [will train]
Customer Service: Support

Greet customers and ascertain what each customer wants or needs to have a positive experience at Walls of Clay.
Possess the skills required to provide great customer service; patience, attentiveness, clear communication skills, knowledge of the product, ability to use “positive language,” time management, and ability to “read” a customer and their needs.
Ability to problem-solve and be a hero. This includes troubleshooting, investigating for further information and following up with management and the customer.

Operations: Front of House

Responsible for the completion of opening and closing activities as well as activities throughout the day to maintain studio operations. [Will train]
Cleanliness and organization of studio; clean bathroom, vacuum, sweep, wash pottery brushes and supplies, dust and take the garbage out.
Work with parties and groups of all ages from children’s birthday parties to adult fundraising. Able to instruct, manage time and support the customer experience. [Will train]
Inventory; correctly identify, invoice and describe inventory pieces, level shelves, re-stock and unpack shipments.
Accurately quote and take custom artwork orders. [Will train]
A thorough understanding and ability to teach a dozen + pottery painting techniques, glass fusing, and wine glass painting. [will train]
Work with families to take handprints and footprints on pottery. [Will train]

Operations: Back of House [will train after introductory 90-day period]

Kiln work; unload and load kilns. [Will train]
Glaze work; measure viscosity and apply overglaze to pottery. [Will train]
Glass fusing; cut and stock glass bases. [Will train]