TERMS & CONDITIONS (a.k.a. nitty gritty / the stuff you REALLY should read)
Walls of Clay has been in downtown McKinney for 19+ years. Our practices, policies, and procedures are fair. Our number one goal is to provide an awesome experience for our guest(s) and our policies allow us to do just that.
We have never had the need to implement time limits or impose minimum projects/makers per table. However, for us to sustain our small business, this is our new reality, at least temporarily. We appreciate your patience and grace as we navigate through this challenging time.
TWO-HOUR TABLE LIMIT
• To adhere to mandated occupancy rates, each table will be available in two-hour blocks.
• One (1) two-hour block per group.
• Depending on how many makers (painters/glass fusers) are in your party, you can choose between a 4-top (Table for 4) or a 6-top (Table for 6).
• Your two-hour block begins not when you arrive, but rather the time you reserved. Your table will be released to our waitlist/walk-ins after 10 minutes.
MINIMUM PROJECT REQUIREMENT
• 4-top tables require a minimum of 3 makers (3 projects), which allows for 1 non-maker, at the most.
• 6-top tables require a minimum of 5 makers (5 projects), which also allows for 1 non-maker, at the most.
• If you only have 1 or 2 in your group, you are welcome to visit us as a walk-in. You can call ahead, and we can save a table (if available) for 15 minutes.
FACE MASK POLICY
Though encouraged, face masks are not a requirement for creating in our studio, effective March 10, 2021. Please be aware there may be guests without masks or some with masks that are not being worn properly. If you are immuno-compromised, in a high risk group or uncomfortable with this policy, please consider purchasing pottery to go.
Our team members will continue to wear face masks.
We are acutely aware that not all of our customers are in agreement with wearing or not wearing masks. This has been one of the single hardest challenges to face as a business owner because either way, we cannot make everyone happy. This is a family owned business, we care about our customers and everyone’s well being – physically, mentally and creatively. The days of simply being a pottery studio to create and have fun are complicated now. We always strive for balance and wish for all of our makers to feel comfortable to create and relax, whether in our studio or at home. This is our 20th year in business and we never want to disappoint. That being said, we find ourselves, yet again, in a situation where we can’t please everyone.
Respectfully and with an abundance of gratitude, we ask for grace and patience as we navigate through this next phase. Please be kind to our team members, they are not responsible for the policies, I am, as the owner. Our staff has been incredibly flexible and supportive over the past year. They have worked hard to help us reach 20 years in downtown McKinney and create a happy place for everyone to create in.
NATURE OF KILN FIRED ARTS
Due to the nature of kiln-fired arts, slight imperfections can occur. And on rare occasions, kiln fired pieces can crack, shatter or do the unexpected during the firing process. While we take every precaution to ensure that this does not happen, there are some factors that are beyond our control. If a piece cracks or shatters, a credit will be issued along with a ginormous apology because we hate to see bad things happen to your creations.
ALCOHOL AND FOOD POLICY
For the time being, we are suspending our policy of permitting food and alcohol in the front section of our studio.
Pictures and/or videos may be taken during our workshops to use in print and online marketing/advertising.
I hereby release, hold harmless, defend and indemnify Walls of Clay LLC and its employees, agents, officers and directors from any and all damages, injuries, claims and causes of action which may accrue to or be asserted by me or any minor child of mine arising directly or indirectly out of my minor child’s participation in a workshop.